Privacy Policy

1. What Information We Collect

We collect information you provide to us, including your name, email address, phone number, billing details, uploaded footage and project files. We may also collect site analytics, device information, and information about how you use our website and services.

2. How We Use Your Information

We use this information to provide and improve our video-editing services, process payments, manage bookings and projects, deliver completed work, communicate with you, provide customer support, maintain our website, and comply with legal obligations.

3. How We Share Your Information

We share information only with service providers that help us operate our business, such as our payment processor, SMS provider, and hosting providers, or when required by law. We never sell your personal information.

4. Data Security Practices

We use reasonable administrative and technical practices designed to protect personal information, including encryption in transit, access-controlled storage, limited personnel access, and periodic review of our security practices. No method of transmission or storage is completely secure.

5. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill the purposes described in this policy, maintain appropriate business records, resolve disputes, and meet legal, accounting, or reporting requirements. We may delete uploaded footage and project files after a project is accepted as described in our Terms and Conditions.

6. Your Rights

You may request to access, correct, or delete your personal information. To make a request, email hello@cliffsidecuts.com. We may need to verify your identity before completing a request, and some information may be retained where required by law.

7. Children’s Privacy

Our services are not directed to anyone under 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us so we can take appropriate action.

8. Cookies and Tracking

We may use cookies and similar technologies to operate the website, understand site usage, and measure advertising performance. These technologies include site analytics and the Meta Pixel. You can control cookies through your browser settings, although disabling them may affect some website features.

9. SMS / Text Messaging

We collect mobile numbers when you provide one during booking or another direct interaction with us. SMS consent is given through a separate, unchecked, optional checkbox on our booking form. Consent is not required to book a call or purchase services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

10. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

11. Contact Us

12. Last Updated

September 16, 2026